Lindetorpsvägen 7, Stockholm, Sweden
+46-8-602 12 00
Sabina Capuzzo has a degree in foreign languages. Based in Milan, she has been Head of Customer Service at Nynas globally since 2013. Her role entails coordinating a team of more than 50 people dispersed over 27 offices around the world, who are responsible for the efficient handling of orders and deliveries.
Working in a good team increases motivation and satisfaction. Customers perceive this in the service they get, not only through a positive attitude but also as a reliable and professional relationship. I spend a lot of time listening to people and trying to smooth off the rough edges.
One of my biggest challenges is to decrease the complexity in customer service. This is vital as we are dealing with complex fiscal, legal, commercial and safety rules, sophisticated IT tools and customers with strict demands. Making sure that we communicate and cooperate in an efficient way between the different departments in Nynas is also one of my key tasks.
Meaning the willingness to understand things and learn continuously. Today, simply by surfing the web we get so many useful hints on how to further develop our knowledge.
I spend my free time sharing experiences with family and friends, having dinner at home, visiting an exhibition or a market, trekking in the nearby mountains or lakes. It can be anything really, as long as it's in good company.
There are several ways to minimise stress and stay focused. It’s difficult to find time for proper fitness, but I have discovered that practising mindfulness is easy, can be done at any time and has an immediate, positive effect.
A number of initiatives are needed to attract new groups and in general to increase diversity in the industry. There is otherwise the risk of a serious skills shortage in the future.Read more about Talking point: recruiting new talent