Nynas news

11/09/2017 11:28

The brains of Nynas: Sabina Capuzzo

Sabina Capuzzo has a degree in foreign languages. Based in Milan, she has been Head of Customer Service at Nynas globally since 2013. Her role entails coordinating a team of more than 50 people dispersed over 27 offices around the world, who are responsible for the efficient handling of orders and deliveries.

30%
TEAMWORK
Working in a good team increases motivation and satisfaction. Customers perceive this in the service they get, not only through a positive attitude but also as a reliable and professional relationship. I spend a lot of time listening to people and trying to smooth off the rough edges.

20%
EFFICIENCY
One of my biggest challenges is to decrease the complexity in customer service. This is vital as we are dealing with complex fiscal, legal, commercial and safety rules, sophisticated IT tools and customers with strict demands. Making sure that we communicate and cooperate in an efficient way between the different departments in Nynas is also one of my key tasks.

10%
CURIOSITY
Meaning the willingness to understand things and learn continuously. Today, simply by surfing the web we get so many useful hints on how to further develop our knowledge.

25%
TOGETHERNESS
I spend my free time sharing experiences with family and friends, having dinner at home, visiting an exhibition or a market, trekking in the nearby mountains or lakes. It can be anything really, as long as it's in good company.

15%
MINDFULNESS
There are several ways to minimise stress and stay focused. It’s difficult to find time for proper fitness, but I have discovered that practising mindfulness is easy, can be done at any time and has an immediate, positive effect.

Further reading

A Shortcut to Success

The Stockholm University ‘’Korta Vägen’’ (‘’Shortcut’’) programme provides a way into the workplace for educated people who are new to Sweden. By taking part, Nynas has offered a helping hand and benefitted from a fresh perspective.

Read more about A Shortcut to Success

Nynas Forum on Industrial Lubricants 2018

Nynas has for many years played a prominent role when the leading players in the lubricant sector gather during the UNITI Mineral Oil Technology Congress. This year’s event will be no exception.

Read more about Nynas Forum on Industrial Lubricants 2018

The man with the yellow case

Professor Thomas Norrby, Nynas Senior Technical Advisor Lubricants, at the airport heading westwards once again.

Read more about The man with the yellow case