Nynas news

11/09/2017 11:28

The brains of Nynas: Sabina Capuzzo

Sabina Capuzzo has a degree in foreign languages. Based in Milan, she has been Head of Customer Service at Nynas globally since 2013. Her role entails coordinating a team of more than 50 people dispersed over 27 offices around the world, who are responsible for the efficient handling of orders and deliveries.

30%
TEAMWORK
Working in a good team increases motivation and satisfaction. Customers perceive this in the service they get, not only through a positive attitude but also as a reliable and professional relationship. I spend a lot of time listening to people and trying to smooth off the rough edges.

20%
EFFICIENCY
One of my biggest challenges is to decrease the complexity in customer service. This is vital as we are dealing with complex fiscal, legal, commercial and safety rules, sophisticated IT tools and customers with strict demands. Making sure that we communicate and cooperate in an efficient way between the different departments in Nynas is also one of my key tasks.

10%
CURIOSITY
Meaning the willingness to understand things and learn continuously. Today, simply by surfing the web we get so many useful hints on how to further develop our knowledge.

25%
TOGETHERNESS
I spend my free time sharing experiences with family and friends, having dinner at home, visiting an exhibition or a market, trekking in the nearby mountains or lakes. It can be anything really, as long as it's in good company.

15%
MINDFULNESS
There are several ways to minimise stress and stay focused. It’s difficult to find time for proper fitness, but I have discovered that practising mindfulness is easy, can be done at any time and has an immediate, positive effect.

Further reading

Extreme deliveries

Caverns, ski slopes, rain forest – sometimes Nynas is faced with especially tough logistical challenges. This is particularly true of Lake Manapouri in New Zealand.

Read more about Extreme deliveries

Energy loss: Do you have room for improvement?

With greater demands on power grids and ever-tighter load loss regulations, it’s vital to reduce the energy loss from transformers. Choosing the right transformer oil is a quick and cost-effective first step.

Read more about Energy loss: Do you have room for improvement?

Nynas talk transformers at CWIEME Berlin

As the world’s leading supplier of transformer oils, Nynas will exhibit at CWIEME Berlin on June 19-21, to share our knowledge and look ahead to meeting the increasing global demand for electricity.

Read more about Nynas talk transformers at CWIEME Berlin