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11/09/2017 11:28

The brains of Nynas: Sabina Capuzzo

Sabina Capuzzo has a degree in foreign languages. Based in Milan, she has been Head of Customer Service at Nynas globally since 2013. Her role entails coordinating a team of more than 50 people dispersed over 27 offices around the world, who are responsible for the efficient handling of orders and deliveries.

30%
TEAMWORK
Working in a good team increases motivation and satisfaction. Customers perceive this in the service they get, not only through a positive attitude but also as a reliable and professional relationship. I spend a lot of time listening to people and trying to smooth off the rough edges.

20%
EFFICIENCY
One of my biggest challenges is to decrease the complexity in customer service. This is vital as we are dealing with complex fiscal, legal, commercial and safety rules, sophisticated IT tools and customers with strict demands. Making sure that we communicate and cooperate in an efficient way between the different departments in Nynas is also one of my key tasks.

10%
CURIOSITY
Meaning the willingness to understand things and learn continuously. Today, simply by surfing the web we get so many useful hints on how to further develop our knowledge.

25%
TOGETHERNESS
I spend my free time sharing experiences with family and friends, having dinner at home, visiting an exhibition or a market, trekking in the nearby mountains or lakes. It can be anything really, as long as it's in good company.

15%
MINDFULNESS
There are several ways to minimise stress and stay focused. It’s difficult to find time for proper fitness, but I have discovered that practising mindfulness is easy, can be done at any time and has an immediate, positive effect.

Further reading

Market comment

The tyre market is undergoing a lot of changes, but Nynas’ aim to be a global, reliable and competent solution provider remains intact.

Read more about Market comment

The Right Formula for a Career in the Chemical Industry

The chemical industry is all around us, its products shaping the society we live in. It’s important that the thinkers and innovators of the future are working in this area, and with the help of Kemikarriär, Nynas has joined other Swedish companies to explain the exciting opportunities which the industry has to offer.

Read more about The Right Formula for a Career in the Chemical Industry

Tyre trends in the Americas

Most countries in the Americas region have banned aromatic extracts in tyres and those remaining are expected to make the move in the coming years.

Read more about Tyre trends in the Americas