General Manager / Sales Manager
As Senior Technical Coordinator at Technical Development and Market Support, Bruce Pahlavanpour could very well be called a doctor for transformers. The 66-year-old chemist, who started at Nynas in 2002, believes that transformers are like humans. The oil is like blood, and if it goes bad, the person gets ill or the transformer has a power outage. He supports customers in choosing the correct oil. As with blood types A, B, AB and O, for each type of transformer there’s a specific oil. Find out what's on Bruce's mind.
I travel almost every week for meetings, seminars and conferences, where I hold lectures or presentations on a whole range of subjects – everything from maintenance of in-service insulating oil and use of relevant standards to actions needed based on oil analysis results for in-service oil. I also travel a lot in my capacity as chairman of International Electro Commission (IEC) TC10. The best thing about travelling the world is sharing my knowledge, helping solve problems, meeting people and making new friends.
I spend a lot of my time trying to solve customers’ problems, so that takes a lot of thought. Every customer has specific needs and challenges. I often involve my colleagues in our Electrical Liquid Insulation group to find suitable solutions. Customer satisfaction is a wonderful feeling.
Because I travel so much I miss my family a lot. Instead, I spend a lot of my time with my colleagues around the globe, and I enjoy the company of my colleagues. I look at all my co-workers as a big family – that’s the culture of Nynas.
Passing the torch
I’m at that age when you have to hand over responsibilities. How should I do it and who is the best person within Nynas to give them to? To ensure knowledge transfer we have regular meetings either by videoconference or in our offices where we arrange tutorials for our younger colleagues. I believe that the most important thing is to teach my colleagues how to think, to look at customers as a partner and to respect.
I have always enjoyed handiwork, such as woodcarving or even bricklaying, and when I decide to retire I will try to do the things I always wanted to do but never had the time, and I’ll say let’s do it now. I’ll have the time; I’ll have the opportunity. When I retire, I might start a second career as a bricklayer.
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Sibala Libish Kumar
Customer Service Executive